Shipping
Standard shipping is free on all orders over $35 within the contiguous United States. You can also choose from expedited options during checkout if you would prefer.
Weekends and holidays are not business days and are therefore excluded from processing and shipping times, so please account for this when selecting your shipping method.
You will receive an email confirmation once your order has shipped with tracking information.
We are proud to service customers all around the world. Most orders are shipped via Fedex International Connect Plus. This method takes between 6-10 business days. Shipping cost is determined by the weight of your order and the destination country.
We strongly recommend including your phone number as part of your shipping address. If there are any issues with the shipment or delivery, the carrier will typically reach out to you directly to resolve the issues. Customers are responsible for missed notifications from the carrier.
Commercial invoices will be marked as “Merchandise” and the value of the shipment will be marked as equal to the order amount. Shipments cannot be marked as gifts or marked at a price lower than the amount paid.
VAT, GST or any other duties/taxes/fees are not pre-paid for international orders, nor are they included in the shipping cost calculated at checkout and may be levied upon delivery. Additional charges for customs clearance are the responsibility of the recipient.
Returns
Orders from 11/1 through 12/25 can be returned until 1/31!
We want you to have nothing but the best experience with Stryx. If you’re unhappy with your purchase, we’ll find a solution for you. Most of our products can be returned or exchanged within 30 days if shipped within the United States and Canada. Returns will be refunded in the original payment method or store credit. Please contact Customer Service for international returns. We will do our best to make you happy!
How do I cancel or Modify my Subscription?
Please click here and enter the same email address you placed your original order with. A code will be emailed to you which will give you access to your profile. There you can modify your subscription to your liking! You can add or remove products, modify your shipping address, change the date of your next shipment, cancel your subscription(s), or adjust the frequency.
We're here to help, too! You can email us at any time at support@stryx.com
For more information, please see our FAQ's page here.
Color Match Guarantee
We stand behind our products and if your product doesn't match correctly, reach out and we will make sure you have the best color match. Guaranteed!